service.esw.comESW – Consider it done.

Contact EN FR Home Contact EN FR Track My Order MY ORDER More detailed tracking information can be found by following the link to the retailer’s tracking portal in your Tracking Information/Details email. Enter your order number Find my order How can we help you? ABOUT ESW Who is eShopWorld? Esw is a global eCommerce management company that works with brands to give you, the shopper, a localized shopping experience. Is ESW safe? Yes. ESW is a multi-award winning technology company trusted by many of the world’s biggest brands to manage & develop their global eCommerce business. How does ESW process my data? Please refer to our Privacy Policy, which you can see here . eShopWorld is a multi-award winning technology company based in Ireland. Deloitte ranked eShopWorld #1 in their annual Technology Fast 50 ranking in 2015, 2016 and 2017. We are the only company to rank #1 for three years consecutively in the history of this ranking. How can I contact ESW? Please use the contact form for all enquiries about international orders and our Customer Service team will be happy to assist you further. Payment Issues I was charged but I didn’t receive an order confirmation email Please use the contact form and provide as much of the information outlined below as possible: Confirmation of your name and the email address used by you when creating the order. Confirmation of the Retailer/Website you are purchased from. Include as much of the below information to help us to locate your order, Transaction ID, Payment Method, Date of transaction, Amount of Transaction, Currency of Transaction, Last 4 digits of the card used in the transaction,Screen shot if possible My order was cancelled but I was charged If the order was cancelled then eSW will automatically reverse the charge back to your bank. Please note that whilst your bank may re-apply the funds to your account immediately it can take them up to 7 working days to complete the process on their side. For PayPal payments you should expect to receive the funds back to your account within 24hrs. If the timeframe has passed and your refund is not visible Please use the contact form and our Customer Service team will be happy to assist you further. Why is eShopworld/esw/US Direct appearing on my PayPal or bank statement When you make a purchase on a website from a brand, with whom we work with, you are, in fact, purchasing from ESW. What should I do if I think a fraud order was placed using my details Please use the contact form and our Customer Service team will be happy to assist you further and we would also suggest you contact your bank/card issuer. I’ve been charged the wrong amount Please use the contact form and our Customer Service team will be happy to assist you further Do I need to pay duties & taxes? We can confirm that your order is subject to VAT, import duties and/or taxes, and that these must be paid in full to ensure that your package can continue to your delivery address. Often, the duty/tax amount owed for an order is calculated & included in the total amount charged at the checkout however, depending on the individual country tax requirements the duty/tax amount may not be included in the checkout total, and in these instances the customer is requested to pay these duty/tax amounts separately. How much duties & taxes do I need to pay? Both Duty and Vat are calculated at rates set out by customs. The breakdown and the calculations are based on the goods and shipping, and to be aware that duty may also form part of the VAT calculation. There are certain thresholds where certain items may be VAT and Duty Exempt. There are also thresholds where shipping costs may be included in the calculations. Can I add/remove items from my order? For enquiries regarding order changes, please contact the retailer directly. Refund Issues My bank details have changed, how can I be refunded to my new bank details Please use the contact form and our Customer Service team will be happy to assist you further. I did not receive the refund for my return Please allow up to 14 working days for your return to be processed in our local Return Centre. If this time-frame is over and you have not been refunded yet, you can use the contact form and our Customer Service team will be happy to assist you further. I got a partial refund Please use the contact form and our Customer Service team will be happy to assist you further In what circumstance would esw ask me for my bank details? If your refund cannot be processed to the original payment method, we will email you to obtain alternative bank/PayPal details so we can process your refund. Delivery & Shipping How do I track my order You can track your international order once you have received your tracking number via email. To see tracking updates for your order, click the link in the retailer’s email, or enter your tracking number in our tracking portal here Please Note: Tracking updates can be subject to delays. Where is My Order/What is my estimated delivery date Tracking updates can be found in the ESW tracking portal. See ‘How do I track my order’ Processing and delivery times differ by retailer and destination country. If the tracking information has not updated in 7 days, please use the contact form form and our Customer Service team will be happy to assist you further. Why is the location of my package different than the address I provided? On occasion your package may require to be shipped from a different country based on where the stock is located, the country and the current location of the package can change as the shipment is routed through different countries. Why hasn’t my tracking been updated (5 days without an update) Step 1 – Firstly, please click the tracking number reference on our tracking portal to get the most up to date tracking information available: Customer Service team will be happy to assist you further. My tracking update says my package is delayed”, why is this? Your package can be delayed for a number of reasons out of our control but we will endeavor to keep you updated. Please review your order status on the Tracking portal and check your emails for updates. If you still require further assistance you can use the contact form and our Customer Service team will be happy to assist you further. My package says Return to Sender” can this be stopped? We are sorry but packages cannot be stopped or scheduled for re-delivery once it has been processed as Return to Sender”. You will be refunded for this order once the package is received back in local Return Center or retailer’s Hub. My Package has been returned to sender when do I get my refund The returns process can take up to 14 working days. If you are not refunded within this timeframe, you can use the contact form and our Customer Service team will be happy to assist you further. Why was my package returned to sender? Here are some of the reasons why your package could have been returned to the sender: Wrong/Incomplete delivery address One or more failed delivery attempts Passport/ID collection not completed In country customs restrictions My package has been released from Customs, when should I expect delivery? Packages being released from Customs do not impact your delivery date, packages once released aim to be delivered by the Estimated Delivery Date provided. Q: My tracking portal update says my package Failed Delivery” – when will delivery be reattempted? If you were not at home or for any reason and missed your scheduled delivery, your package will be rescheduled for delivery the next working day. My package says ‘Delivered’, but I do not have it. What should I do? Please check the delivery address provided matches your expected delivery address, you can check this in your Order Confirmation email. Please check to see if the carrier left the package in a safe location or with your neighbors. If after the above, the package cannot be located, please use the contact form and our Customer...